He used the radio in Foam 161 to call the crash into dispatch. He warned Mark Skipper and both men ran for cover. At 9:38 a.m., Wallace saw American Airlines Flight 77 turn toward the Pentagon. The plane crash into the Pentagon was witnessed by Fort Myer (Va.) Fire Dept. Then came the attacks of 9/11 on the World Trade Center in New York and the Pentagon in Arlington, Va., and the failed attack on the Capitol, which resulted in the crash in Shanksville, Pa. It’s hard for her to imagine that there was a time, not so long ago, when police and fire agencies did not talk to each other on the radio, when there was not a system in place for working with responders from out of state, that dispatch could not assign different radio channels for different events, and even if they did, it was hard to get fire and police to talk together on it, or that the terminology used to describe resources varied wildly from one center to another. Kim has been a telecommunicator for five years, and interoperability, the National Incident Management System (NIMS) and the incident command system were just another part of her basic telecommunicator academy. The question caught the senior telecommunicators on the floor by surprise. “What’s all this fuss about interoperability and NIMS? Haven’t we always used it?” New York City, The World Trade Center,, photo by Michael Coppola,
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